Feel free to contact us with questions, suggestion, comments, or other feedback regarding our store. Thanks again! DigitalBuys.net P.O. Box 52356 Philadelphia, PA 19115-7356 Email address: info@digitalbuys.net (215) 219-8300 (215) 754-4341 Fax Digitalbuys@comcast.net Personal and business checks are held 14 days. Money orders and certified checks are shipped asap! Pre-Sales and Product Technical Questions: Please send an e-mail to sales@digitalbuys.net Remember, we are here to answer your questions and help you in any way possible. Online Store Operation: Please send an e-mail to techs@digitalbuys.net to report any problems you encounter when using our online store and web site. Customer Service: Please contact info@digitalbuys.net anytime or call 215-219-8300 , 8am to 8pm Eastern Time, Monday-Friday. Email requests are given priority. Privacy Policy: Please visit our Privacy Policy page. Product Returns: Please visit our Returns page. Ordering Offline: Please visit our How to Order page for instructions. Shipping Rates: Please visit our Shipping page. Customer Feedback: Please contact louisgoldberg@digitalbuys.net If you're happy, tell everyone. If you're unhappy, then tell us so we can address the problem. 30 Day Guarantee If your product becomes defective within the first thirty days after the invoice date, you may return it for an immediate replacement. Returns of product, other than for exchange/replacement, are subject to a minimum 20% restocking fee. We cannot cross ship any merchandise regardless if defective. Shipping fees, return shipping costs are non-refundable. No returns after 30 days of receipt. All defective returns will be tested, and if found to be in working order, a testing/diagnostic fee will be charged to the customer and is a minimum $10. Should a replacement for a defective item not be available, a credit or substituted item will be given. You must contact our office by e-mail to be issued an Return Authorization Number (RMA) number prior to return shipment. All returned equipment must be issued a Return Authorization Number (RMA) prior to return shipment. Merchandise that has been damaged through carelessness, improper installation, inappropriate packing, or neglect on the part of the customer is NOT covered under any warranty and will be returned to the customer at his/her own expense. Customer must pack defective items being returned complete, as if they were new and working condition. All item accessories must be included for refunds. All unauthorized and unmarked returns will not be honored. MANUFACTURERS WARRANTY: All products are new unless specified. They must be returned to the manufacturer. They can be reached through their web sites or by contacting us for the information. Warranties vary in length and terms. Delkin smartmedia and copact flash carry a lifetime warranty, with the original receipt and is non transferable. Buyer is responsible for all shipping, handling, and insurance costs for exchange or repair. Credit card chargebacks initiated by the buyer are treated as credit card fraud and reported to the authorities. We reserve the right to charge your credit card a minimum of $30 for false claims of non receipt of merchandise or for items not as described, to offset the cost of the chargeback from the credit card issuer. Customer is responsible for contacting us via e-mail within the first 10 days after receiving merchandise if there is a problem. ****************************************************** International Orders: If you are outside the USA, there are special guidelines that need to be followed. The payment methods are as follows, and there are NO exceptions. Please DO NOT attempt to pay any other way, as the order will NOT be processed. 1. Pay with WIRE TRANSFER in US Dollars. 2. Pay with International money order. US funds only and drawn on a USA bank. NO PAYPAL OUTSIDE THE USA or CANADA. NO DIRECT CREDIT CARD PAYMENTS OUTSIDE THE USA. ****************************************************** Product Disclaimer: Although the information and recommendations for the products advertised at this internet site are presented in good faith and believed to be correct, Digitalbuys.net makes no representations or warranties as to the completeness or accuracy of the information. Information is supplied upon the condition that the persons receiving same will make their own determination as to its suitability for their purposes prior to use. In no event will Digitalbuys.net be responsible for damages of any nature whatsoever resulting from the use of or reliance upon information from this site or the products to which the information refers. Digitalbuys.net does not warrant the accuracy or timeliness of the materials on this site and has no liability for any errors or omissions in the materials. THIS SITE IS PROVIDED ON AN "AS IS" BASIS. NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR OF ANY OTHER NATURE ARE MADE HEREUNDER WITH RESPECT TO INFORMATION OR THE PRODUCTS TO WHICH INFORMATION REFERS. All trademarks and trade names associated with the products listed on Digitalbuys.net are the property of their respective trademark holders. Digitalbuys.net is not affiliated with, and does not endorse, any of those entities or sources and disclaims any responsibility for the information they provide. Digitalbuys.net P.O. Box 52356 Philadelphia, PA 19115-7356 Email address: info@digitalbuys.net (215) 219-8300 (215) 754-4341 Fax |